What is ISO 20000?
ISO 20000 is international standard for service management. Organization can get ISO 20000 certified after and successful fulfillment to the specifications of standard which are documented in ISO 20000 - I
History of ISO 20000
BSI developed BS 15000 standard based on ITIL framework for IT service organizations.
ISO/IEC 20000-1 was prepared by BSI (as BS 15000-1) and was adopted, under a special “fast-track procedure”, by Joint Technical Committee ISO/IEC JTC 1, Information technology, in parallel with its approval by national bodies of ISO and IEC
Contents of ISO 20000
- Management System
- Planning and implementing Service Management
- Planning and implementing new or changed services
- Service Delivery processes
- Relationship processes
- Resolution processes
- Control Processes
- Release Process