Many organisations have wasted millions of Dollars by not selecting proper tools and realizing it too late that the existing implementation is not meeting the expectation of stakeholder. In many a case the project is in such a mode that it cannot be scrapped as already lot of investment is at stake and cannot move ahead as there will be lot of re-work and there are no budgets for it !!
We assist in safe-guarding the investment by helping you define requirement and float RFP, Select Appropriate Tool & Vendor, Define Project Plans, act as Quality Assurance expert to ensure stakeholders get what they want and not what tool vendors are trying to sell. Our selection will be unbiased in favor any specific third parties.
Tools Consulting - VOI by right sizing | ||
Our Capabilities | Your Benefits | |
We can help you with functional consultations and managing entire implementation project if needed and also get involved in QA including testing and sign offs. We will define technical requirements for RFP for tool selection and help you judge capability of vendor for implementation. We have functional knowledge on ITSM Suites from leaders like BMC, CA, HP ,IBM , Advent net, Axios Assyst etc |
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How many times have we seen an organization which had already purchased a tool / application or had released the PO for procurement and later repenting their decision? The short answer is “Quite a few”. Some quick-fix, glib talking salesman from tools suppliers come and sells the solution and by the time the organization realizes they were sold to aura of salesman or the big name in the tools industry it is often too late. Most often Sponsors or Project Managers (PM) are caught on the wrong foot as they have committed too much funds to revoke any decision and jeopardize the entire project. In such circumstances PMs try extra hard to ensure the benefits are realized as per the business objectives and now the tools providers come up with Change Requests based on organization’s requirements which were never discussed in detail in the first place, which may result in additional costs for completing the works. The SOW, in such cases, are not detailed enough to capture the nuances of tools implementation. We have also seen that organizations don’t have PMs or Subject Matter Experts (SME) who are experienced in tools configuration and implementation nor do they have QA/QC personnel with experience in the Service Management space. Combining these with lack of clear cut requirements invariably lands the organization in a situation when “you can neither gulp it nor spit it”. Project can neither be scrapped (as a lot has been already invested) nor can it go ahead as intended (as there is a likely budget freeze for extra functionalities or resources). In such situations the organization then resorts to external consultants in a haste, in an effort to find that elusive silver-bullet (magic wand), only to realize that consultants cannot undo the damage done but can only point out what the organization should have done to avoid the current situation. Traditionally there have been a lot of emphasis on independent testing & QA for bespoke applications but it would appear that the industry still has to digest the fact that independent QA is equally important, if not more, even for packaged applications to ensure that the tools implementers have some pressure to deliver the project as intended.
